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Area Operations Manager - 121

Overview of the role

Background Information:

We are looking for leaders who meet the following profile;

  • Thrives on colleague & patient interaction
  • Passionate about spending 90% of their time in Pharmacies
  • Works at pace and with accuracy
  • Is resilient, enjoys constant change & challenge
  • Is motivated by Leading a team to deliver tangible & measurable results

If you are confident that you can demonstrate all of the above….then read on!


As Area Operations Managers you will be responsible for the management and performance of between 8-15 pharmacies. You will build capable & competent teams to deliver the best community pharmacy experience, focussing on delivering the KPIs and budgets, ensuring patient safety, and that quality and standards are delivered across all Pharmacies.


This role reports directly to the Senior/Regional Operations Manager and will be responsible for:


  • Visits each Pharmacy every two weeks (minimum), leaving SMART actions, to drive business performance.
  • Supports our ‘Delivering Well’ strategy through alignment of Pharmacy activity to corporate strategy.
  • Drives the delivery of Rx growth, Services and OTC sales in line with budgets.
  • Delivers excellent standards through ensuring compliance with all processes & procedures.
  • Monitors competitor activity to look for opportunities to grow market share.

Patient Safety, Quality and Standards

  • Ensures that all Pharmacies meet the GPhC standards & requirements of the NHS contract.
  • Completes first line investigations into PSIs & CD discrepancies when required.
  • Ensures delivery of all quality standards required by the NHS.

Delivering Outstanding Care

  • Ensures that the team actively promote and deliver all NHS and private services.
  • Ensures all complaints & incidents are reported, resolved or escalated as appropriate.
  • Actively builds & maintains strong relationships with the local healthcare community.
  • Ensures that their team actively offer tailored advice & products for prevention, treatment and wellbeing to patients & customers.

High Performance Team

  • Recruits & builds trained, motivated and capable teams.
  • Actively manages performance through effective coaching & feedback in addition to formal reviews.
  • Identifies & develops both internal & external talent, providing a talent pipeline.
  • Ensures that everyone in the area is clear on their role & priorities through regular, clear & effective communication.
  • Constantly seeks to develop their own skills & competence and builds an environment of ongoing learning for all team members.


Knowledge, Skills and Experience

  • Experience of field/ multi-site management – either in a BAU capacity, responsible for cross-regional working (manage a Relief team) and/or as part of a project.
  • Understanding of the pharmacy market & profession (desirable).
  • Sound commercial & analytical skills.
  • Excellent communication skills.
  • Effective coaching & feedback skills.
  • Strong planning & organising – able to manage conflicting priorities & allocate resource effectively.
  • Able to build & maintain highly effective professional networks through building relationships with internal & external stakeholders based on mutual trust.
  • Understands the requirements of the NHS contract and the GPhC/PSNI standards.


We reserve the right to close this vacancy in advance of the closing date.

About the Company

For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.

Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.

The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.

We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.

We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

‘Together we make a difference’



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