Overview of the role
To provide an efficient, commercially viable home delivery service (HDS) for all customer groups. Responsible for leading the development of Flexipod scanners and the export of data generated from this activity. To measure the compliance of scan activity via data, and to hold full budget responsibility for driver activity against volume. Leading the team through transformational change to drive improved service and performance, communicating a simple compelling long-term vision to the team, ensuring that a consistent approach across the network is taken in delivering an industry leading delivery service.
Main Responsibility
- To produce all MI data, cascading to the teams for on-going review and improvement.
- To maintain and develop the scanning functionality and activity across the HDS operation.
- Continuous review of MI data to, enabling efficiencies to be improved throughout the HDS operation.
- To review and monitor governance of all training and process controls that ensure all legal requirements are adhered to across the HDS.
- Supporting the Transport Manager to achieve, circa £10m budget control, spread over all aspects of the operation.
- Lead communication for drivers and management team within network.
- Contribute to estate-wide strategic developments to ensure HDS remains commercially successful and fit for purpose within the business sector.
- Develop and maintain excellent working relationships with the central functions and divisional operational management teams influencing GDP.
- Establish a culture with a continuous improvement mind-set approach demonstrating tangible benefit realisation.
Key knowledge and skills required for the role:
- Ability to produce and analyse MI to identify and use for cost and service improvements.
- Legislative knowledge – Ideally Health & Safety, driver safety and legal requirements and GDP
- Experience working within a role that requires large scale resource & budget management
- Experience managing change within a business
- Stakeholder management, communication, planning and influencing skills
- Full UK drivers’ licence
Problem solving & Change:
- Considers a wide range of internal and external information, identifying service issues and development opportunities, trailing new ways of working that may impact on change across the HDS and the business.
- Dealing with challenging day to day issues around people, resource and spend within business defined policies.
- Adapting to ever changing circumstances and to work within tight budgets and resource limitations.
- Responding to critical operational issues with pace making confident, quick, decisions.
The Ideal Candidate
Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
Package Description
- Competitive salaries
- Company Car
- Excellent training & development opportunities
- Paid Holidays
- Workplace pension scheme
- Staff Discount
- Travel Loans and more…..
About the Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
