Overview of the role
Responsible for supporting & maintaining all endpoint devices across the enterprise* i.e. laptops, desktops, mobiles and cloud PC as well as end-user experience. Will involve the use of modern endpoint management platforms such a MDM, Configuration Manager, Group Policies, etc. as well as SaaS based collaboration capabilities. Will also focus on business-as-usual support related tasks which at times may require travel.
Main Responsibility
Under the direction of the Endpoint Service Manager:
- Generate and maintain support documentation e.g. Standard Operating Procedures
- Contribute and support improvements in Digital End User Experience (DEX)
- Support and distribute applications and packaging updates via approved tooling such as Configuration Manager
- Act as resolver/escalation point for user related incidents via an approved ITSM solution
- Act as an escalation point for Service Desk Colleagues.
- Support and perform User Account Lifecycle management
- Identify and escalate to Endpoint Service Manager any reoccurring/regular faults/incidents
- Responsible for maintaining a site-specific pool of hardware to support Business-As-Usual demands i.e. new joins.
- Will be accountable for all new join and leaver IT related tasks
- Support and administer core collaboration services such as Office 365
- Work closely with both the Infrastructure and Application Support Teams to resolve incidents.
- Direct integration with business users at all levels
- Contribute toward any service improvement initiatives
- Ensure that all incidents and requests are actioned and resolved within the agreed SLA’s.
- Contribute to updating weekly KPIs
- Where necessary travel to different locations to perform operational support related activities
- Contribute, participate and support any strategic project-based initiatives
- Role requires attendance on site during core business hours Monday – Friday
Knowledge skills and experience :
- 2+ years working in IT support service roles
- Knowledge of operating systems specifically Windows and Android
- Proven experience in adhering to IT based support methods and processes
- Effective communicator with good interpersonal and analytical skills
- Good customer relationship management skills
The Ideal Candidate
Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
Package Description
- Competitive salaries
- Excellent training & development opportunities
- Paid Holidays
- Workplace pension scheme
- Staff Discount
- Travel Loans and more…..
About the Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
