Overview of the role
Our lead pharmacist will have full accountability for managing all clinical aspects of the pharmacy based at our Healthcare Services Centre in Stoke. You will recruit & develop a team of skilled and motivated colleagues who deliver outstanding standards in patient & customer care. You'll focus on actively driving prescriptions, items, services & profit whilst maintaining a culture of professional trust & integrity. Also, work with product managers to ensure software enhancements for the pharmacy are scoped and delivered to drive safety and efficiency. You're are a passionate advocate of our brand who actively seeks to become clinical leader.
Main Responsibility
Patient Safety, Quality and Standards
- Develop new processes and review current processes regularly to ensure the safe and effective running of the pharmacy
- Deliver regulatory, professional and NHS standards developing a culture of continual improvement
- Meet the GPhC standards for registered professionals and for pharmacy premises
- Deliver all quality standards and contractual framework required by the NHS
- Continual review through audits, observations & risk assessments
- Accountable for regulatory, professional and ethical decisions in the Pharmacy and communicating effectively with other pharmacists operating in the registered premises
Delivering Care
- Drives Prescription Growth & market share by optimising pharmacy process & patient service, alongside building strong relationships with the other teams within the Healthcare Service Centre
- Ensures the pharmacy fully participates in applicable NHS services, providing outstanding care to all patients & achieving business goals
- Work collaboratively with the Customer Services Team and Pharmacy Superintendents Team to ensure patients receive high quality advice and that queries are responded to in an appropriate and timely manner
- Builds loyalty, ensuring their team offer tailored advice & products for prevention, treatment of illness and the promotion of health lifestyles
- Responsible for the clinical and accuracy assessment of prescriptions & engaging patients in shared decision making where appropriate
High Performance Team
- Builds, develops and coaches a team of trained & motivated colleagues who have the capability to deliver excellent standards
- Effectively trains their team so that they achieve the required level of competence & achieve qualifications within agreed timeframes
- Drives productivity and efficiency to ensure prescriptions are dispatched in a timely manner
- Uses performance management tools effectively, setting clear, measurable business & individual objectives in line with culture code
- Empowers their team so that they are motivated & able to provide outstanding patient & customer care
- Constantly seeks opportunities to develop their own skills & competence, striving to operate at the top of their licence and to be at the forefront of the extended role of the pharmacist
- Collaborate with the operational management team within Central Fulfilment to facilitate the delivery of all operations within the registered premises
- Work closely with the digital management team r to operate within budget and deliver operational profitability
General
- Supports our ‘Delivering Well’ strategy through alignment of Pharmacy activity to corporate strategy. Is able to present this at any level with clear recommendations for the future
- Works across multiple communication platforms to deliver patient centred care
- Delivers operational compliance across all areas of the Pharmacy, maintaining excellent pharmacy standards and availability
- Actively seeks opportunities to grow prescriptions, items, services & market share
- Participates in or contributes to other projects & activities as required by the business
- Responsible for the resourcing of pharmacists and ACTs in digital pharmancy
Problem Solving & Change:
- Sound decision making abilities
- Adept at identifying problems & devising solutions which are based on sound analysis
- A change-agent who actively engages with & consistently drives change across the Pharmacy
- Influences stakeholders on matters relating to their area of responsibility
- Understands the changing Pharmacy landscape & likely impact on the business
- Able to build & maintain highly effective relationships with internal & external stakeholders
- Excellent professional network through building relationships based on mutual trust
Skills & Experience:
- Qualified & registered with the GPhC
- Excellent communication and management skills across multiple platforms – able to inspire and motivate their team
- Strong planning & organisational ability – able to manage conflicting priorities & agendas
- Sound commercial judgement and ability to analyse/ interpret data effectively
- Excellent consultation skills
- Able to build & maintain highly effective relationships with internal & external stakeholders
The Ideal Candidate
- Is motivated by delivering tangible & measurable results
- Wants to help transform the way we deliver Helathcare and understand why we do what we do.
- Has the ability to share experience and guide where skills may lack
Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
Package Description
- Competitive salaries
- Excellent training & development opportunities
- Paid Holidays
- Workplace pension scheme
- Staff Discount
- Travel Loans and more…..
About the Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy is the third largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
