The Ideal Candidate
Remote Services Support Colleague
About the Opportunity
What You'll Be Doing
- Supporting pharmacies in the delivery of NHS-funded clinical services through remote and digital pathways.
- Assisting with patient identification, triage and engagement activities to increase participation in clinical services.
- Monitoring service activity and identifying opportunities to improve patient recruitment and conversion rates.
- Acting as a key point of contact for pharmacy teams on remote service processes, systems and ways of working.
- Providing coaching and guidance to colleagues on clinical service delivery best practice.
- Supporting branches in overcoming operational challenges that may impact service performance.
- Building strong, positive relationships with pharmacy teams to encourage engagement and service growth.
- Helping drive improvements in patient outcomes through effective service delivery and patient support.
What You'll Bring
Essential Skills and Experience
- Excellent communication skills, both written and verbal.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- Ability to work independently and prioritise short and long-term workloads.
- A proactive and solution-focused approach to problem solving.
- Ability to investigate issues, identify solutions and implement appropriate actions.
- Confidence working with a variety of stakeholders and adapting to changing priorities.
- Ability to respond quickly and effectively to queries.
- Experience of working towards multiple objectives in a fast-paced environment.
- Strong relationship-building skills and a collaborative approach.
Desirable Skills and Experience
- Experience delivering pharmacy services as a Pharmacy Technician.
- Experience of commissioning or supporting healthcare service delivery.
- Good knowledge of NHS England pharmacy services and the wider primary care landscape.
Why This Role Matters
Package Description
- Highly competitive salaries
- Generous holiday allowance including bank holidays
- Opportunity to gain an NVQ 3 qualification
- Pension scheme
- Employee discount scheme
- Superb development and career opportunities
- Bonus scheme
About the Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
