Overview of the role
To develop relationships and secure large and profitable repeat orders of pharmaceutical sales across both independent, regional and national pharmacies for Lexon Southern Ireland product range.
To maintain a database of all customers with contractual details, set monthly pricing & Customer pricelists, placing replenishment orders based on usage, service level agreements to get good shipped. To review and report on management information, identifying trends and proposing actions to improve sales, margin and customer relationships.
Main Responsibility
- To identify and prioritise prospective new independent, regional and national multiple customers. Gain access to key decision makers and owners of pharmacies s, secure significant orders, thereby taking market share from our competitors whilst securing minimum the budgeted margin.
- Initiate, manage and develop strategic relationships with customers and colleagues to improve business success and ensure achievement of budgeted revenue targets and SLA’s. Ensure key stakeholders are aligned to the development programme and action owners are aware of key dependencies and milestones.
- Assist in the development of the Wholesale strategy including product range and pricing models to maximise sales and profit for the business. Plan and execute an efficient and effective contact strategy to optimise efficiency and opportunity by account.
- Develop and build our business by high standards of customer service, to ensure an ever growing and increasingly profitable customer base, via a combination of monthly tenders and “next day” business.
- To maintain a database of all customers with contractual details, set monthly pricing & Customer pricelists, raise replenishment orders based on usage, service level agreements to get good shipped and appropriate metrics. To review and report on management information, identifying trends and proposing actions to improve sales, margin and customer relationships.
- Where requested represent the company at industry events.
- Implement effective channels of communication with sales colleagues and the buying team, so that the effective use of market intelligence makes our customer proposition grow stronger and more compelling.
- Maintain operational and system processes and ways of working which are customer focus, efficient, compliant with policy and legislation and timely.
- Implement a robust business retention programme to ensure all retention targets are achieved for their designated area
Key knowledge and skills required:
- Evidence of developing a customer base composed of regional multiple customers and maintaining relationships at a high level
- Can evidence a successful period of new business development
- Excellent presentation skills
- Ability to develop rapport quickly
- Numerate and competent with excel
- Has excellent attention to detail
Problem solving & Change:
- Complexity of monthly tender and customer needs, requiring a balance of profit for our business against need to win business
- Maintaining customer supply chain – orderly stock replenishment and moving to reflect market pricing to get customer coverage.
- Creates regional and national multiple customer plans on a quarterly and annual basis
- Negotiation around many lines with profit on the basket of products being key
- Working to monthly, quarterly and annual targets, with performance reviewed monthly/quarterly
- Adapting pricing models for each customer
The Ideal Candidate
Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
Package Description
- Competitive salaries
- Excellent training & development opportunities
- Paid Holidays
About the Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
