Overview of the role
At Bestway Healthcare, our Telesales Executives play a key role in supporting independent pharmacies across the UK. You'll be responsible for building strong customer relationships, taking orders, identifying sales opportunities and helping pharmacies access the products they need.
This is a varied role combining both inbound and outbound calls, with most conversations focused on existing customers and warm leads. With limited cold calling, it's an excellent opportunity for someone who enjoys commercial conversations, delivering great customer service and building long-term customer relationships.
We're looking for a confident communicator with previous telesales, sales or customer service experience who enjoys working in a fast-paced environment and takes pride in delivering excellent service.
Hours: Monday to Friday, 10:30am to 6:30pm
Main Responsibility
- Handle inbound calls from pharmacy customers and process orders accurately.
- Proactively contact pharmacies from allocated call lists to generate orders and strengthen customer relationships.
- Promote special offers, new products and upselling opportunities to maximise sales.
- Prepare and distribute pharmacy price lists at the beginning of each month.
- Provide stock availability and product support to key customer accounts.
- Support Field Sales Representatives by providing customer and market insights.
- Monitor transactions and investigate any unusual purchasing activity.
- Assist with the investigation and resolution of distribution-related queries and complaints.
- Support product recall activities when required.
- Maintain accurate customer records and ensure all interactions are recorded appropriately.
The Ideal Candidate
To be successful in this role, you'll have previous experience in a telephone-based customer service, telesales or sales role and be comfortable building relationships over the phone.
You'll also have:
- Excellent communication and interpersonal skills.
- A professional and confident telephone manner.
- Strong customer service skills and a proactive approach to problem-solving.
- Good attention to detail and organisational skills.
- The ability to build effective relationships with both customers and internal stakeholders.
- Strong IT skills, including experience using Microsoft Office and CRM or internal business systems
Bestway Healthcare is proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
About the Company
With the purpose of improving the lives of our patients and customers, Bestway Healthcare supports communities across the United Kingdom and Ireland through an extensive network of community pharmacies and pharmaceutical wholesale depots.
Our wholesale business unit operates two pharmaceutical wholesale brands, Lexon and Bestway Medhub which combined support over 5,000 independent community pharmacy contractors, processing over 100m packs of medication every year making us the 4th largest pharmaceutical wholesaler in the United Kingdom. Our wholesale business unit also operates a leading appliance wholesaler, Wardle’s, a generic supplier Key Pharmaceuticals. We operate from 3 distribution centres with a fleet of vans delivering to independent pharmacies & directly to the most vulnerable patients every day.
