Overview of the role
A Trainee Pharmacy Assistant role with a difference!
Working in a warehouse environment our digital pharmacy team are based within our state of the art distribution Healthcare Services Centre in Stoke. Our Qualified Pharmacy Assistant is a non-customer facing role within the pharmacy and perfect for candidates who prefer to work behind the scenes and focus on specialised tasks that support our patients and customers.
What you’ll do…
As our Trainee Pharmacy Assistant you’ll be focussed on delivering outstanding standards in patient and customer care by actively ensuring the smooth operation of our online pharmacy platform. Working closely as a team you’ll assist pharmacists and support your colleagues in processing patient and customer orders, handling enquiries, and providing excellent patient care & customer service.
Did you know….
Our digital pharmacy is a distant selling pharmacy which means the patients don’t enter the premises but interact via our customer service team and the technology that supports the services. Our digital pharmacy has the second largest number of patients in the UK nominated to a single pharmacy, distributing circa 130,000 items every month currently and this is growing!
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Main Responsibility
What you'll do:
- Processing online orders accurately and efficiently.
- Collaborating with pharmacists to ensure compliance with regulations and standards.
- Managing inventory and ensuring accurate stock levels.
- Assisting in the packaging and shipping of orders.
- Maintaining confidentiality and security of customer information.
The Ideal Candidate
What you’ll need:
- Previous experience in a pharmacy or healthcare setting is desirable but not essential
- Be prepared to complete an NVQ2 in Pharmacy Services or equivalent qualification.
- Strong communication skills, both written and verbal.
- Excellent customer service skills with a friendly and professional demeanour.
- Great team working skills as you’ll be working in a warehouse/non-customer facing environment.
- Ability to work independently in a remote environment.
- Attention to detail is essential and accuracy in order processing.
- Familiarity with pharmacy software and online platforms is an advantage but we can train you.
Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
About the Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
