Overview of the role
Purpose
To support the Ecommerce Fulfilment Supervisor, arrange and co-ordinate the supply of OTC products for well.co.uk and chemist.net customers. Maintain records and professional standards to ensure patient safety standards are met. Complete daily administration tasks to allow the Ecom Fulfilment Supervisor to focus on managing stock flow to meet demand. Work as part of the wider pharmacy team to ensure the efficient, accurate and safe delivery of items to customers.
Main Responsibility
- Put away OTC products in correct locations for both well.co.uk and chemist.net
- Help Fulfilment Supervisor to following up with suppliers and/or Goods In to resolve missing products
- To maintain stock records with any changes, additions and important information
- To direct urgent interim items through the most appropriate route of fulfilment
- Raising IT issues and working with the team to resolve
- Support in setting up new products in Shipstation and other back office systems
- Ordering consumables requested to ensure products are delivered appropriately
- Assisting the Fulfilment Supervisor with any issues raised by the Customer Services team
- Following up ordered items, resolving issues and dispatching items when available
The Ideal Candidate
Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
About the Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
