Overview of the role
John Bell & Croyden, London’s luxury pharmacy and wellbeing destination, is seeking an inspirational Retail Store Manager to lead our flagship retail floor. This is a rare opportunity to join a brand steeped in heritage and innovation, where excellence in service, wellbeing, and luxury retail combine.
About the Role
As our Retail Store Manager, you’ll be the driving force behind the success of our store, leading a talented team to deliver exceptional customer experiences and outstanding commercial results. You’ll bring energy, commercial acumen, and a passion for wellbeing to ensure John Bell & Croyden continues to set the standard as a world-class destination.
Key Responsibilities:
Lead & Inspire: Manage, coach, and develop up to 3 Floor Managers and a wider team of 20 Advisors, creating a motivated, high-performing culture.
Drive Performance: Deliver and exceed sales, profit, and conversion targets while maintaining the highest operational standards.
Champion the Brand: Ensure a consistently luxurious, customer-centric experience that reflects our “World-Class Wellbeing Emporium” status.
Operational Excellence: Oversee store compliance, health & safety, and day-to-day operations including scheduling, opening, and closing duties.
Collaborate & Influence: Work closely with Buying, Marketing, HR, and key brand partners to execute strategic initiatives and elevate product knowledge.
Develop Talent: Own the succession plan, ensuring growth, engagement, and retention across the retail team.
About You
We’re looking for a commercially savvy and people-focused leader who thrives in a fast-paced luxury retail environment.
Essential:
Minimum 3 years’ experience in a Store Manager or equivalent leadership role.
Proven success in achieving and exceeding financial targets.
Strong commercial insight and operational discipline.
Exceptional leadership and communication skills, with the ability to inspire and develop others.
Passionate about delivering premium customer service.
Desirable:
Experience in healthcare, wellbeing, or beauty retail.
A genuine interest in health and wellness.
Formal training in leadership, coaching, or commercial management.
Why Join Us?
At John Bell & Croyden, we celebrate over 225 years of trusted heritage while continuing to lead in modern wellbeing and luxury retail. You’ll join a supportive team where your ideas, expertise, and energy can make a real impact — every day.
How to Apply
If you’re ready to lead one of London’s most iconic wellbeing destinations and inspire excellence at every level, we’d love to hear from you.
Apply now and take the next step in your retail leadership career with John Bell & Croyden.
The Ideal Candidate
Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
About the Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
