Overview of the role
The Trading Manager – Private Services is responsible for driving the commercial performance of the Private Services portfolio, ensuring delivery of revenue, margin, retention and participation targets across all services (excluding WMS in-store and online).
This role translates business strategy into clear trading priorities, optimises performance through
data-led decision making and works cross-functionally to grow service uptake and profitability.
The Trading Manager acts as the central point of accountability for Private Services performance, representing outcomes at senior forums and ensuring continuous improvement across the end-to-end customer journey.
Primary Accountabilities / Responsibilities
- Own and deliver revenue, margin, retention and participation targets for all Private Services
- Drive uptake and participation of services through targeted trading plans and performance interventions
- Translate business strategy into clear, actionable priorities for services trading and operations
- Devise and execute service-specific strategies focused on core growth pillars (e.g., acquisition, conversion, repeat usage, pricing, availability)
- Challenge performance across services, identifying risks and opportunities and taking corrective action at pace
- Monitor customer trends, market dynamics and competitor activity, adapting plans quickly to maximise growth
- Act as the escalation point for trading and performance issues, ensuring timely resolution
- Partner with proposition, operations, marketing, supply chain and risk teams to improve end-to-end performance
- Work with external and internal partners to drive service growth and unlock new opportunities
- Ensure alignment between trading plans, marketing activity and operational delivery to maximise outcomes
- Represent Private Services performance at senior forums (e.g., Trade meetings, SteerCo), providing clear insight, recommendations and actions
- Use data and insight to track KPIs such as uptake, conversion, repeat usage, margin and customer retention
- Drive continuous improvement through test-and-learn approaches and performance optimisation initiatives
Knowledge, Skills & Experience
Commercial & Trading Expertise
- Strong commercial acumen with experience owning revenue and margin performance
- Proven ability to develop and execute trading strategies that deliver measurable growth
- Experience managing KPIs and using data to drive performance improvements
Performance & Insight
- Analytical mindset with the ability to interpret complex data and translate into clear actions
- Strong understanding of customer behaviours, trends and market dynamics
- Track record of identifying opportunities and acting at pace to deliver results
Stakeholder Management & Collaboration
- Experience working cross-functionally across commercial, operations, marketing, supply chain and risk
- Ability to influence and challenge stakeholders constructively to drive better outcomes
- Strong communication skills with experience presenting at senior forums
Delivery & Execution
- Ability to translate strategy into clear priorities and executable plans
- Strong organisational skills with the ability to manage multiple services and priorities simultaneously
- Comfortable operating in a fast-paced, evolving environment with ambiguity
Problem Solving & Leadership
- Proactively identifies performance issues and uses insight to develop practical, impactful solutions
- Challenges existing ways of working to drive efficiency, growth and improved customer outcomes
- Adapts quickly to new information, adjusting trading plans while maintaining momentum
- Provides clear direction and focus, ensuring alignment across functions and partners
- Acts decisively as an escalation point, resolving issues and removing barriers to performance
The Ideal Candidate
Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
About the Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
