Overview of the role
We are looking for a friendly and organised Pharmacy Assistant's to join us in our Digital Pharmacy as a Pharmacy Fulfilment Associate! You will be able to balance your focus between our customers and the dispensary to ensure we deliver exceptional customer care to our online digital customers & our stores.
Working alongside our Pharmacists and Technicians, you will be responsible for the efficient delivery of online dispensary processes to ensure our customer and stores are taken care of. The tasks include processing Digital prescriptions & Central Fulfilment prescriptions for branches. This role maintains a high level of competence to ensure the safe dispensing of medication to customers as well as being the experts that our customers can rely on when communicating online.
Main Responsibility
What you'll do:
- To comply fully with SOPs and service level agreements to ensure patient safety at all times
- To provide excellent levels of customer service to internal and external customers to ensure customer needs and requirements are met / exceeded and complaints are dealt with in quick and effective manner
- To have an awareness of branch targets and proactively seek opportunities to increase revenue by actively promoting appropriate products and services in the branch to meet customer needs, maintain and grow profitability of the branch
- To identify opportunities for MURs with customers to assist in meeting branch MUR targets passing potential scripts to Branch Manager for further action
- To support other services as required by the pharmacy contract and identify opportunities for the Branch Manager to deliver these.
- Maintain optimum stock levels in the branch and ensure products are displayed in line with planograms to ensure stock rotation and limited stock holdings in branch
- Take ownership for personal development and training to ensure requirements of role are fulfilled and product knowledge
The Ideal Candidate
- Experience of working in pharmacy business
- Ability to demonstrate excellent customer service skills
- Able to work as part of a team and provide support to others
- Willing to learn and develop personally to improve understanding of Pharmacy business
Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
Package Description
Rotating shifts between 7am to 11pm. For example: You will do Week 1 (7am to 3pm) | Week 2 (3pm to 11pm) | You will also be required to work 1 in 4 Saturdays.
- In return we offer:
- Competitive salaries
- Excellent training & development opportunities
- Paid Holidays
- Workplace pension scheme
- Staff Discount
- Travel Loans and more…..
About the Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
