Overview of the role
Join Our Team as an Employment Relations Advisor
Are you an experienced HR professional with a passion for employee relations and employment law? Do you thrive on providing expert advice, building strong stakeholder relationships, and helping managers navigate complex people matters with confidence?
We're looking for a proactive and knowledgeable Employment Relations Advisor to join our People team. In this role, you'll be the trusted expert for managers across our wholesale business, delivering practical, commercially focused advice while ensuring compliance with employment legislation and company policies.
Main Responsibility
As our Employment Relations Advisor, you'll manage a varied caseload and play a key role in supporting positive employee outcomes across the organisation. Your responsibilities will include:
- Providing expert employee relations advice and guidance via phone, email, and virtual channels.
- Managing ER cases from initial consultation through to resolution, ensuring timely and effective outcomes.
- Supporting managers with disciplinary, grievance, capability, absence management, and other employee relations processes.
- Preparing hearing documentation, meeting packs, outcome letters, and related correspondence.
- Identifying potential legal and business risks and providing practical recommendations to mitigate them.
- Maintaining accurate case records and ensuring all activity is recorded within our Case Management System.
- Monitoring absence trends and supporting managers in effectively managing attendance.
- Collaborating with HR colleagues and external specialists where additional support is required.
- Keeping up to date with employment law developments and ensuring policies and practices reflect current legislation and best practice.
- Delivering a professional, customer-focused service that supports managers and employees alike.
The Ideal Candidate
We're seeking someone who combines strong technical HR knowledge with excellent communication and relationship-building skills. You'll bring:
- Proven experience in an HR Advisor, Employee Relations Advisor, or similar HR role with responsibility for ER case management.
- Strong knowledge of UK employment law and employee relations best practice.
- Experience advising and influencing managers at different levels of an organisation.
- The ability to assess situations quickly, identify risks, and provide balanced, pragmatic advice.
- Excellent organisational skills and attention to detail, with the ability to manage multiple priorities.
- Strong written and verbal communication skills.
- Associate CIPD qualification (or working towards) is desirable, although equivalent experience will also be considered.
Bestway Healthcare are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
Package Description
- Competitive salaries
- Excellent training & development opportunities
- Paid Holidays
- Workplace pension scheme
- Staff Discount
- Travel Loans and more…
About the Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
