Overview of the role
Shift Pattern: Alternating weekly shifts
- Week 1: 6:00am – 2:00pm
- Week 2: 2:00pm – 10:00pm
We are looking for a detail-focused and organised Operational Support Assistant to join our MDS Central Fulfilment Hub team. This role plays a key part in supporting the safe, accurate and efficient preparation and dispatch of checked MDS orders, helping ensure excellent service delivery and patient safety at all times.
Working within a regulated pharmacy environment, you will carry out trained non-dispensing operational tasks, ensuring orders are accurately allocated, packed, recorded and prepared for dispatch in line with standard operating procedures and governance requirements.
Key Responsibilities
- Prepare checked MDS orders for dispatch by accurately packing patient bags and allocating them to the correct store deliveries.
- Reconcile patient lists, store details and dispatch contents to ensure accuracy before release.
- Generate courier shipments, print and apply dispatch labels, and record tracking information.
- Allocate pharmacy orders within the Synmed Master System using weekly store schedules and operational workflows.
- Use ACF systems to generate daily and cycle-specific store lists.
- Cross-check information across Synmed, Synsoft and operational systems to ensure correct store and cycle allocation.
- Maintain accurate operational records and complete daily checklists.
- Escalate discrepancies or concerns promptly to the Accuracy Checking Team or management.
- Ensure all work is completed in line with SOPs, operational procedures and patient confidentiality requirements.
What We’re Looking For
- Strong attention to detail and ability to work accurately in a fast-paced environment.
- Good organisational skills and ability to manage multiple priorities to deadline.
- Basic to intermediate IT skills, including confidence using operational systems, courier portals and spreadsheets.
- Clear communication skills with confidence to escalate issues appropriately.
- Ability to follow structured processes consistently and safely.
- Experience within pharmacy operations, warehouse operations or another accuracy-critical environment would be advantageous.
Essential Requirements
- Completion of the required MDS CF training pack with formal sign-off by an authorised colleague and Responsible Pharmacist or Operations Manager.
- Understanding of governance, SOPs and the boundaries of a non-dispensing operational role.
- Commitment to maintaining patient confidentiality at all times.
Why Join Us?
This is an opportunity to be part of a highly important operational team supporting pharmacy services and patient care behind the scenes. You’ll work in a structured and supportive environment where accuracy, teamwork and reliability are highly valued.
The Ideal Candidate
Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
About the Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
