Overview of the role
Help Shape Safer Pharmacy Services
Are you a passionate and resilient pharmacist who puts patient safety at the heart of everything you do?
We are looking for a Patient Safety Pharmacist to join our Professional Standards and Governance team. This is an exciting opportunity to use your clinical expertise, investigative skills and professional judgement to improve patient outcomes, support pharmacy colleagues, and drive continuous improvement across the organisation.
About the Role
As a Patient Safety Pharmacist, you will lead the investigation and review of patient safety incidents, identifying root causes, assessing risks and ensuring effective actions are put in place to prevent recurrence.
You will provide expert professional, legal and ethical guidance to pharmacy teams and operational leaders on patient safety incidents, safeguarding concerns and complex complaints. Working collaboratively across the business, you will support governance processes, analyse trends, and influence improvements that enhance patient care and safety.
Key Responsibilities
- Investigate and review patient safety incidents and identify associated risks.
- Conduct root cause analysis and recommend appropriate corrective actions.
- Provide professional advice and support on patient safety, safeguarding and complex complaints.
- Lead sensitive conversations with patients and their representatives following incidents.
- Analyse incident and complaints data to identify trends and opportunities for improvement.
- Review, create and update Standard Operating Procedures to support safe pharmacy practice.
- Support the resolution of escalated patient safety complaints.
- Act as a Controlled Drugs specialist, supporting the management and reporting of incidents and discrepancies.
- Influence pharmacy and operational teams to improve governance, compliance and patient safety outcomes.
- Contribute to governance meetings and share learning across the organisation.
About You
We're looking for someone who:
- Is a GPhC or PSNI registered Pharmacist.
- Has a strong understanding of pharmacy legislation, professional standards and governance frameworks.
- Is passionate about delivering excellent patient care and safety.
- Demonstrates excellent communication and influencing skills.
- Can confidently manage challenging situations and difficult conversations.
- Has strong analytical and problem-solving abilities.
- Is highly organised and able to manage competing priorities.
- Builds effective relationships with colleagues, patients and external stakeholders.
- Remains calm, resilient and optimistic under pressure.
- Is comfortable using IT systems and databases to analyse and report data.
What's in it for You?
This is a unique opportunity to influence patient safety on a wider scale, helping to drive best practice and improve outcomes for patients across the organisation. You'll join a supportive team where your expertise, judgement and passion for patient safety will make a real difference every day.
If you're ready to use your pharmacy expertise to champion patient safety and governance, we'd love to hear from you. Apply today.
The Ideal Candidate
Bestway Healthcare is proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
About the Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
