Overview of the role
About the Role
We’re seeking an experienced Operations Integration / Transfer Manager to lead the successful transfer of Well Pharmacy branches into new ownership. This is a key role ensuring a smooth, professional transition by coordinating across internal teams and external stakeholders, and maintaining our high operational, regulatory and professional standards throughout the process.
Key Responsibilities
Ensure the effective and timely transfer of Well Pharmacy branches to new owners, following a standardised project format.
Consistently communicate with and support field management teams in the processes required for a successful transfer.
Set clear expectations for deliverables from field teams to ensure readiness and smooth execution.
Review, track, and challenge the progress of branch transfer activities.
Work cross-functionally with internal stakeholders to create a seamless and collaborative transfer process.
Conduct scoping audit visits to identify and mitigate potential risks that could delay the transfer.
Ensure field management and branch teams have optimised profitability up to the point of handover.
Manage the retention and archiving of all legal and professional pharmacy documentation as required by Well.
Review and finalise branch stock take valuations for payment submission.
Coordinate final-day handover activities with both internal and external stakeholders.
Continuously develop personal skills and remain aligned with best practice standards.
Represent Well in a professional and credible manner with all external parties.
About You
Strong decision-making skills and attention to detail.
Able to identify problems and deliver sound, analytical solutions.
Confident managing conflict and maintaining professionalism in challenging environments.
Skilled at influencing a range of stakeholders, both internal and external.
Highly organised, adaptable, and focused on delivering results.
Experience in pharmacy operations, retail healthcare, or regulated environments would be advantageous.
The Ideal Candidate
Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
About the Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
