Overview of the role
The Senior Designer will be accountable for designing end-to-end, cross-platform products and services (web, Android, iOS, email, etc.) that meet the expectations of our customers and deliver value to the business.
To help Well build simple, clear and unambiguous digital services that meet the expectations of our customers and play a part in delivering our ambition to bring Well pharmacy into the digital age
Main Responsibility
- Manage a team of designers, supporting them to: take a truly data-led approach to design; manage conflicting priorities; develop the best solutions to complex UX challenges; build relationships with stakeholders and other disciplines; define and achieve professional development goals.
- Support the Head of Product to iterate CX processes and workflows, ensuring the team works efficiently to deliver consistently high-quality work
- Work alongside software engineers, product managers, content designers and user researchers to design end-to-end, cross-platform products and services that meet customers’ needs and deliver value to the business.
- Shape our digital visual brand and help define and support governance of design at Well through building pattern libraries that can be used within the digital team and the wider business.
- Be Well’s digital accessibility champion.
- Use service design techniques to understand and improve customer and user experiences.
- Promote the value of great design, and train and coach colleagues to put design thinking at the heart of their processes.
- Influence stakeholders and manage relationships effectively.
Problem Solving & Change:
- Advocate for, and demonstrate the value of customer-centred, data-led design.
- Use qualitative and quantitative evidence to make informed design decisions.
- Innovative, able to harness the opportunities presented by new and emerging technologies
- Develop tried-and-tested design approaches and components that enable others to build reliable, usable digital products.
Key knowledge and skills required:
- Expert understanding of accessible design
- Hands-on experience of cross-platform design (web, Android, iOS, emails)
- Hands-on experience of end-to-end service design
- Has a portfolio which shows measurable improvements to key customer journeys
- Experience of line management and/or mentoring
- Experience of developing re-usable design systems
- Understanding and experience of HTML, CSS and Javascript
- Ability to lead within an agile, collaborative environment
- Strong communication skills, able to clearly explain design decisions
- Expert understanding of how to design accessible, secure, responsive user interfaces
The Ideal Candidate
Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
Package Description
- Competitive salaries
- Excellent training & development opportunities
- Paid Holidays
- Workplace pension scheme
- Staff Discount
- Travel Loans and more…
About the Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy is the third largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
