Overview of the role
supporting our pharmacy customers, taking orders, developing new accounts and building strong customer relationships.
The role offers a mix of inbound and outbound calls, with the majority of your conversations focused on existing customers and warm leads. This means there is limited cold calling, making the role ideal for someone who enjoys sales and customer interaction without a heavy focus on cold outreach.
We’re looking for someone with previous telesales or customer service experience, who is confident speaking to customers and has an excellent telephone manner.
Hours: Monday to Friday, 10:30am–6:30pm
If you’re commercially minded, customer-focused and enjoy building relationships over the phone, we’d love to hear from you.
Main Responsibility
- Taking phone calls and placing orders for pharmacies
- Calling pharmacies from a set call sheet
- Upselling and promoting offers and new lines to pharmacies.
- Filling in pricelists for pharmacies at the beginning of the month.
- Providing stock support for key accounts.
- Providing fields sales reps with helpful info when requested.
- Monitor transactions and investigate irregular purchases.
- Help and investigate distribution complaints.
- Assist with product recalls
The Ideal Candidate
The successful candidate will have previous experience in a telephone based, customer facing role ideally as a telesales exec, customer service advisor or similar.
You will have an excellent telephone manner and the ability to build strong working relationships with external customers and internal stakeholders.
IT literacy is essential as the role will involve working with internal systems and MS office regularly.
To be considered, please complete the application and upload a full, up to date CV.
Bestway Healthcare is proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
Package Description
- Competitive salaries + bonus
- Excellent training & development opportunities
- Workplace pension scheme
- Staff Discount
- Travel Loans and more…..
About the Company
With the purpose of improving the lives of our patients and customers, Bestway Healthcare supports communities across the United Kingdom and Ireland through an extensive network of community pharmacies and pharmaceutical wholesale depots.
Our wholesale business unit operates two pharmaceutical wholesale brands, Lexon and Bestway Medhub which combined support over 5,000 independent community pharmacy contractors, processing over 100m packs of medication every year making us the 4th largest pharmaceutical wholesaler in the United Kingdom. Our wholesale business unit also operates a leading appliance wholesaler, Wardle’s, a generic supplier Key Pharmaceuticals. We operate from 3 distribution centres with a fleet of vans delivering to independent pharmacies & directly to the most vulnerable patients every day.
